FAQs
Still Unsure?
These FAQs have helped 80% of our customers make confident purchase decisions.
1. Shipping & Delivery
Q: Where do you ship from? How long does it take to ship out?
A: We ship from Hong Kong. Orders are typically processed within 1–3 business days. Delivery time varies depending on your location and selected shipping method.
Q: I need my night light urgently. Can I request faster shipping?
A: Yes. We currently offer express shipping to the United States and the United Kingdom. You can select this option at checkout if available.
Q: How long will delivery take? How can I track my order?
A: Delivery time depends on your destination country. For more details, please refer to our Shipping Policy.
Once your order has shipped, you can track it here: Track Your Order.
Please ensure your order has been shipped and a tracking number has been issued. If not, feel free to contact us for assistance.
2. Returns & Exchanges
Q: Do you accept returns or exchanges?
A: Yes. If there is a quality-related issue, we are happy to offer a return or exchange. Please contact us via email and provide clear photos of the issue so we can assist you promptly.
3. Payments
Q: What payment methods do you accept?
A: We accept Credit Cards, PayPal, Apple Pay, and Google Pay.
Q: Is my payment information secure?
A: Absolutely. All payments are processed through secure, encrypted third-party payment gateways to ensure the highest level of transaction security.
4. Order Management
Q: Can I edit my order after placing it?
A: If you need to update your shipping information or product options, please contact us within 12 hours of placing your order. Changes requested after this period may not be guaranteed.
Q: Can I cancel my order?
A: Orders can be cancelled before they are shipped. Once an order has been shipped, cancellation is no longer possible.