Main Material: Polyester

Target User: Adults

Applicable Sports: Rock Climbing

Weight: 150g

We use state-of-the-art SSL Secure encryption to keep your personal and financial information 100% protected.

To be eligible for a return, please ensure that:

Items are unused, unwashed, undamaged, and in their original packaging with original labels attached.

The customer is responsible for return shipping costs unless the return is due to our error.

Items that do not meet these conditions will not be accepted for return.

Customers may request a return within 60 days of receiving the item, without providing a reason.

To initiate a return, please contact us at info@elarohome.com. Once we receive and inspect the returned item, the refund will be issued to the original payment method.

Shipping fees will be charged at most once per order (including returns).

No restocking fees will be charged for returned items.

Shipping Policy – Elaro Home

🕒 Order Processing & Delivery Time

Processing Time

• Standard Orders: Orders are usually processed within 24 hours on business days (Monday–Friday).

• Weekend & Public Holidays: Orders placed on weekends or public holidays will be processed within 48 hours.

• Customized Orders: Personalized or engraved items require an additional 3–5 business days for customization before shipping.

Delivery Time

Total Delivery Time = Processing Time + Shipping Time

• Estimated delivery time varies by destination and the selected shipping method.

• Shipping may be delayed due to customs processes, high order volumes, or local postal disruptions.

• Peak Season Delays: During heavy shopping periods (e.g., Black Friday, Cyber Monday, Christmas, New Year, Valentines, etc.), delivery times may be longer than usual. We appreciate your patience.

🚚 Shipping Costs & Free Shipping

• Free Shipping: Enjoy FREE standard shipping on orders of $69 or more!

• Standard Shipping:

  • United States: A flat rate of $6.99 applies for orders under $69.

  • Canada & Australia: A flat rate of $7.99 applies for orders under $69.

  • This ensures reliable delivery of your items.

• We also run occasional free shipping promotions — subscribe to our newsletter or check the website for updates!

🌍 Shipping Countries & Estimated Delivery Time

We offer worldwide delivery by Air Shipping. Estimated delivery times (after processing) are:

These are estimates and may vary depending on shipping carrier, customs, and location.

🔍 Shipment Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information.
You can track your order at any time through our Track Your Order page.

If you do not receive tracking details within 48 hours after the estimated processing time, please contact us.

🛃 Customs Duties & Taxes

In most cases, customers do not need to pay customs duties or import taxes.
However, international customs policies vary by country, and in rare cases, additional charges may apply.
If your shipment incurs customs fees, these are the responsibility of the customer.

📦 Address Accuracy & Failed Delivery

Please ensure your shipping address (name, address, phone number, etc.) is complete and correct at checkout.

If a shipment fails due to incorrect or insufficient shipping details provided by the customer, we may not be able to resend the order, and refunds may be refused.

Please double-check your shipping information before placing an order.

💬 Contact Us

If you have any questions regarding shipping, we’re here to help:

📩 Email: info@elarohome.com
⏱️ Response Time: Within 24–48 hours on business days